Decoration FAQ
What areas do you service?
I provide balloon decoration for all London area and the surrounding areas.
Can I meet with you at my event space ?
Yes. An on-site consultation is available on select weekdays for an additional fee. You can take pictures, video and measurements and send us the details for a phone consultation at no cost.
How far in advance should I place my order?
Event set up dates and times are first come first serve. To avoid disappointment that we are not available for your event date, we suggest you contact us once you have secured your venue
Do you charge to deliver/set up or takedown ?
The quote is include delivery , set up and takedown their is no hidden charges.
What is the purpose of the security deposit?
Damage Protection: This provides coverage for any potential harm to the rental items.
Delayed Returns: If items are not returned or made ready for collection as scheduled, the deposit will be lost.
What about items not listed ?
We're always looking to add to our collection so do share your ideas.
How long I can hire the equipment for ?
The costs quoted are on a daily basis , however, depending on the scheduled pick-up and drop-off times, the products may be in your possession for a longer period. If an alternative pick-up date is not arranged in advance, this will apply.
What is the cancellation policy ?I take action promptly after a client books an event by ordering supplies and reserving the time/date for decoration. Client may cancel an order 60 days or more prior to event date and will be eligible only for a credit on next event equal to money paid. Orders/Bookings less than 60 days from the event date are not eligible for cancellation.
How do I book your service ?
Fill out the contact form ( https://www.nosilafacepainting.co.uk/contact.html ) or contact on 07586041697 and I will get your event started!